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OUR
PRIVACY POLICY AND OUR PLEDGE TO YOU
This privacy statement covers
the site www.NonLethalDefense.com. Because this Web site wants to demonstrate
its commitment to our users’ privacy, we have placed our policy here for your
review.
1. What personally identifiable information
www.NonLethalDefense.com.
2. What personally identifiable information
third parties collect through the Web site.
3. What organization collects the information.
4. How www.NonLethalDefense.com uses the
information.
5. With whom
NonLethalDefense.com may share user
information.
6. What choices are available to users
regarding collection, use and distribution of the information.
7. What types of security procedures are in
place to protect the loss, misuse or alteration of information under
NonLethalDefense.com's control.
8. How users can correct any inaccuracies in
the information.
If you
have questions or concerns regarding this statement, you should contact Customer
Service by email at
support@nonlethaldefense.com, or mail to Non Lethal Defense 25G Stonebrook PL, Suite 350, Jackson, TN. 38305.
Information Collection and Use
Information Collection
www.NonLethalDefense.com collects information from our users at several different points on
our Web site.
Order
We request information from the user on our order form. A user must provide
contact information (such as name, email, and shipping address) and financial
information (such as credit card number, expiration date). This information is
used for billing purposes and to fill customer’s orders. If we have trouble
processing an order, the information is used to contact the user.
Cookies
A cookie is a piece of data
stored on the user’s computer tied to information about the user. Usage of a
cookie is in no way linked to any personally identifiable information while on
our site. We use both session ID cookies and persistent cookies. For the
session ID cookie, once users close the browser, the cookie simply terminates.
A persistent cookie is a small text file stored on the user’s hard drive for an
extended period of time. Persistent cookies can be removed by following Internet
browser help file directions.
By setting a cookie on our
site, users would not have to log in a password more than once, thereby saving
time while on our site. If users reject the cookie, they may still use our
site. The only drawback to this is that the user will be limited in some areas
of our site. For example, [the user will not be able to participate in any of
our sweepstakes, contests or monthly drawings that may take place.] Persistent
cookies enable us to track and target the interests of our users to enhance the
experience on our site. See the “Profile” section.
Some of our business partners
use cookies on our site (for example, advertisers). However, we have no access
to or control over these cookies, once we have given permission for them to set
cookies for advertising.
This privacy statement covers the use of cookies by www.NonLethalDefense.com
only and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks to
analyze trends, administer the site, track user’s movement in the aggregate, and
gather broad demographic information for aggregate use. IP addresses, etc. are
not linked to personally identifiable information.
Customer Service
We communicate with users on a regular basis to provide requested services and
in regards to issues relating to their account we reply via email or phone, in
accordance with the users wishes.
Sharing Of
Information
Legal Disclaimer
Though we make every effort to
preserve user privacy, we may need to disclose personal information when
required by law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a court order or legal
process served on our Web site.
Aggregate Information (non-personally identifiable)
We DO NOT share aggregated
demographic information with our partners and advertisers.
Third Party Intermediaries
We use an outside shipping
company to ship orders, and a credit card processing company to bill users for
goods and services. These companies do not retain, share, store or use
personally identifiable information for any secondary purposes.
Choice/Opt-out
Our users are given the
opportunity to ‘opt-out’ of having their information used for purposes not
directly related to our site at the point where we ask for information. For
example, our order form has an ‘opt-out’ mechanism so users who buy a product
from us, but don’t want any marketing material, can keep their email address off
of our lists.
Users who no longer wish to
receive our newsletter and promotional communications may opt-out of receiving
these communications by replying to unsubscribe in the subject line in the email
or email us at
support@nonlethaldefense.com,
Users of our site are always
notified when their information is being collected by any outside parties. We
do this so our users can make an informed choice as to whether or not they
should proceed with services that require an outside party.
Links
This Web site contains links to
other sites. Please be aware that we, Non Lethal Defense, is not responsible for
the privacy practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of each and every
Web site that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site
www.NonLethalDefense.com
Chat Rooms, Message
Boards, and Public Forums
Please keep in mind that
whenever you voluntarily disclose personal information online - for example on
message boards, through e-mail, or in chat areas - that information can be
collected and used by others. In short, by posting personal information online
that is publicly accessible, you may receive unsolicited messages from other
parties in return.
Security
This Web site takes every precaution to protect our
users’ information. When users submit sensitive information via the Web site,
their information is protected both online and off-line.
When our registration/order form asks users to enter
sensitive information (such as credit card number and/or social security
number), that information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, such as our order form,
the lock icon on the bottom of Web browsers such as Microsoft Internet Explore
and Netscape Navigator becomes locked, as opposed to un-locked, or open, when
users are just ‘surfing’.
While we use SSL encryption to protect sensitive
information online, we also do everything in our power to protect
user-information off-line. All of our users’ information, not just the
sensitive information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for example, our
billing clerk or a customer service representative) are granted access to
personally identifiable information. Our employees must use password-protected
screen-savers when they leave their desk. When they return, they must re-enter
their password to re-gain access to user information. Furthermore, ALL
employees are kept up-to-date on our security and privacy practices. Every
quarter, as well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what they can do
to ensure our users’ information is protected. Finally, the servers that store
personally identifiable information are in a secure environment.
If users have any questions about the security at
our Web site, users can send an email to
support@nonlethaldefense.com,
Supplementation of Information
In order for this Web site to properly fulfill its
obligation to users it is necessary for us to supplement the information we
receive with information from 3rd party sources.
Credit Card Approval
For example, to determine if users qualify to use a
credit card for purchases, we use a third party to request and approve credit
authorization. .
Address Verification
In order to prevent credit card
fraud and to protect the unauthorized use of your credit card, we use
iPayment
to verify a cardholder's billing and delivery address.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally
identifiable information changes (such as zip code, phone, email or postal
address), or if a user no longer desires our service, we provide a way to
correct, update or delete/deactivate users’ personally identifiable information.
This can usually be done by emailing our Customer Support at
support@nonlethaldefense.com
or, contact us by telephone or postal mail at the contact information listed
below.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the homepage, and other places we deem appropriate so our
users are always aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it.
If, however, we are going to use users’ personally identifiable information in a
manner different from that stated at the time of collection we will notify users
via email and by posting a notice on our Web site for 30 days.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Contact Information
If users have any questions or
suggestions regarding our privacy policy, please contact us at:
Phone: 1-866-766-2718
Fax: 1-901-881-0842
Email:
support@nonlethaldefense.com
Postal Address: Non Lethal
Defense -
25G Stonebrook PL, Suite 350, Jackson, TN. 38305
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
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