Store Policy

Thank you for shopping at the NonLethalDefense.com

You can conveniently shop and order the latest in safety and security products secure in the knowledge the we are committed to your complete satisfaction.

Please contact us if you have any product or order questions.

NonLethalDefense.com
25 G Stonebrook PL
Suite 350
Jackson, TN 38305

Phone: 1-866-766-2718
Fax: 1-901-881-0842
 

To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping". NonLethalDefense.com does not charge additional shipping charges to customer's orders because of a change in shipping distance as a result of the drop shipping.


ADDRESS CORRECTION POLICY

It is very important that we receive a complete and accurate address for drop ship orders. Because UPS charges us a $6.00 fee for an incomplete or wrong address shipped by ground and a $10.00 fee for an incomplete or wrong address shipped by air, we are forced to pass the charges on to you. If you are assessed an address correction fee it will be charged to your credit card and we will e-mail you a copy for your records.

*Please note: We do not ship pepper spray or other aerosol chemical products by any air or overnight service or by priority mail. Use UPS regular ground service, or parcel post with the US postal service only.

We are required to charge sales taxes in Tennessee unless a copy of a tax exemption certificate is on file with us. Publishing prior to receipt of order. You can  fax your current tax exemption certificate us at 901-881-0842

Sales Refusal

NonLethalDefense.com reserves the right to refuse the sale of any equipment to any individual, business, or organization, when it is feared or believed that the equipment may be used for immoral and criminal purposes or the sale violates any applicable federal, state and local laws.

Additionally, NonLethalDefense.com  aggressively acts to prevent credit card fraud. We utilize all of the latest technology to screen and verify the authenticity of each and every order. We reserve the right to refuse any sale if we are unable to verify card holder or delivery address.

Order Cancellations

We make every effort to ship your order as soon as possible. Once an order has been placed online, phone, mail or FAX, we cannot guarantee that we will be able to cancel the order before it is shipped.

Order Tracking

Upon receipt of your order, we will confirm with you, by email, when we expect you order to be shipped and by what carrier. Please allow 3-7 business days following shipment for all "ground" shipments to be delivered. If your order does not arrive as scheduled, please notify us by email or phone. We will investigate using the tracking information provided by your carrier and will update you with the delivery status.

Manufacturer's Warranties

Product Warranties

NonLethalDefense. does not warranty the merchandise we sell. All warranties, either stated or implied, are the sole responsibility of the product's manufacturer. Because manufacturer's warranties vary from item to item, please refer to the documentation that accompanies your purchase for warranty details.

Returns & Refunds

Returns will not be accepted and no refunds will be issued after 15 days of postmarked receipt. All sales after 15 days are considered final. If within the 15 day window you wish to return an item, the return is subject to a 25% (percent) restocking fee.

* Please note that this does not apply to all of our products. Certain items CANNOT be returned.

All returns require a return authorization number (contact us for an RMA #). The cost to ship the product will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging.

If you should need to return or exchange your purchase within 15 days:

1) All packages shipped back to NonLethalDefense.com MUST be in new and resalable condition, in manufacturer's original carton and contain all original packaging materials.

2) Include the original packing slip (or a letter) stating your name, order number and reason for your return or exchange.

3) When shipping merchandise back, cushion the item(s) in a sturdy box and secure with strong tape.

4) When customer has received a valid RMA #, he/she will be provided with a return mailing address to ship package.

5) Return the package prepaid (Sorry, we cannot accept COD's)

6) For maximum protection, insure your shipment for full retail value.

7) If returned merchandise is found to be damaged, tampered with, or otherwise not in a resalable condition, package shall be refused & returned to purchaser at additional expense.

8) Refunds may take up to 14 days to process following receipt of your return.

* PLEASE NOTE: Due to the unique nature of some of the products we sell, purchases of the following items are considered FINAL and shall not be returned for a refund. Contact the manufacture for warranty repair:

1) Radio frequency detectors, phone tap & room bug detectors, phone tap nullifiers.

2) covert, hidden, or "nanny watch" type cameras; surveillance cameras, gas masks, quick escape masks & smoke hoods

3) Products damaged by misuse, accident, unauthorized repair, or other causes not within our control.

4) GPS and cellular products experiencing reception problems caused by signal conditions or cable or antenna systems outside the unit.

5) Tasers, Stun Guns and Chemical Sprays.

However, defective items may be replaced within 15 days of receipt of the original shipment, Replaced items shall not be returned or re-exchanged for another item.

If your item has been damaged during shipping please e-mail us immediately at for instructions.